Transparency Policy
Last Updated: August 29, 2025
Koralani is committed to operating with openness and honesty. This Transparency Policy explains how we conduct our business, how we handle your data, how our platform works, and what you can expect from us as a service provider. We believe that informed users make better decisions, and we hold ourselves accountable to the standards described below.
1. Who We Are
Koralani operates an online platform delivering masterclasses and professional education in bridal makeup and related disciplines. We connect learners with expert instructors through structured, high-quality digital content. Our services are available to participants regardless of their geographical location or citizenship.
Our registered contact details are as follows:
| Detail | Information |
|---|---|
| Company Name | Koralani |
| Website | koralani.com |
| Address | 31 Chiltern Cres, Castle Hill NSW 2154, Australia |
| Phone | +61 430 333 446 |
| koralani@hotmail.com |
2. Our Business Model
We generate revenue through the sale of individual masterclasses, course bundles, and subscription access plans. There are no hidden fees. The price displayed at checkout is the full amount you will be charged unless otherwise stated during a promotional period.
We do not sell advertising space on our platform. We do not monetise user data by selling it to third parties. Any commercial relationships we maintain with third-party tools or service providers are disclosed where relevant in this policy and in our Privacy Policy.
3. Data Collection and Use
3.1 What We Collect
We collect personal information that you provide directly when you register, purchase a course, or contact us. This includes your name, email address, payment details processed through our payment provider, and any profile information you choose to add. We also collect technical data such as device type, browser information, and usage patterns through standard analytics tools.
3.2 Why We Collect It
Data we collect is used to deliver and improve our services, process transactions, communicate with you about your account and purchases, and ensure the security of our platform. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without your knowledge.
3.3 Third-Party Processors
We use trusted third-party services to operate our platform. These may include payment processors, email delivery providers, video hosting services, and analytics platforms. Each processor is bound by data processing agreements and is only permitted to use your data for the specific purpose for which it was shared. We review these relationships regularly.
4. Cookies and Tracking
Our website uses cookies and similar technologies to maintain session state, remember your preferences, and understand how visitors interact with our content. Essential cookies are required for the platform to function. Non-essential cookies, such as those used for analytics, are only activated with your consent where applicable.
You may adjust your cookie preferences at any time through your browser settings. Disabling certain cookies may affect the functionality of parts of the platform.
5. Instructor and Content Standards
5.1 Instructor Vetting
All instructors on our platform are reviewed before their content is published. We assess professional credentials, the quality of submitted materials, and the clarity of instructional delivery. We do not publish content from unverified contributors.
5.2 Content Accuracy
We make reasonable efforts to ensure that all course content is accurate, current, and professionally presented. However, techniques and industry standards in makeup artistry evolve over time. Users are encouraged to apply their own professional judgement when implementing techniques learned through our platform.
5.3 Content Moderation
We reserve the right to remove or modify any content that we determine to be inaccurate, misleading, inappropriate, or in breach of our content guidelines. If you believe any content on our platform is incorrect or harmful, you may report it to us at koralani@hotmail.com.
6. Pricing and Promotions
All prices are displayed in the currency relevant to your region where technically supported, and are inclusive of any applicable taxes unless otherwise stated. Promotional pricing is time-limited and clearly marked. We do not engage in deceptive pricing practices such as artificially inflated original prices.
Refund eligibility and conditions are governed by our Refund Policy, which is available on our website. We aim to resolve all refund requests fairly and promptly.
7. Communications
We will send you transactional communications related to your account and purchases. With your consent, we may also send promotional communications about new courses, offers, and platform updates. You may unsubscribe from promotional communications at any time using the link provided in any such message or by contacting us directly.
We will never send unsolicited commercial messages to individuals who have not opted in, and we will never sell your contact information to third parties for marketing purposes.
8. Security Practices
We apply industry-standard security measures to protect your personal information and the integrity of our platform. These include encrypted data transmission, access controls, and regular security assessments. While no system can guarantee absolute security, we take our responsibility to protect your data seriously and respond promptly to any identified vulnerabilities.
In the event of a data breach that is likely to affect your rights or interests, we will notify affected users without undue delay and take all reasonable steps to mitigate harm.
9. User Rights
You have the right to access the personal information we hold about you, request corrections, ask us to delete your data where no legitimate retention purpose applies, and object to certain types of processing. To exercise any of these rights, please contact us at koralani@hotmail.com. We will respond to all requests within a reasonable timeframe.
10. Changes to This Policy
We may update this Transparency Policy from time to time to reflect changes in our practices, services, or obligations. When we make material changes, we will update the date at the top of this document and, where appropriate, notify registered users by email. Continued use of our platform after any update constitutes acceptance of the revised policy.
We encourage you to review this page periodically to stay informed about how we operate.
11. Contact Us
If you have questions, concerns, or feedback about anything described in this policy, we welcome your communication. Transparency is not just a document for us - it is an ongoing commitment to honest dialogue with our users.
You can reach us at:
- Email: koralani@hotmail.com
- Phone: +61 430 333 446
- Post: 31 Chiltern Cres, Castle Hill NSW 2154, Australia