Anti-Spam Policy
Last Updated: October 11, 2024
Koralani is committed to maintaining a communication environment that is respectful, relevant, and free from unsolicited or deceptive messaging. This Anti-Spam Policy outlines the standards we uphold for all electronic communications sent through or in connection with our platform, and the expectations we place on all users, participants, and partners who interact with our services.
1. Scope of This Policy
This policy applies to:
- All electronic messages sent by Koralani to users, subscribers, and prospective customers
- All messages sent by users, instructors, or partners through any feature or tool provided by our platform
- Any third-party integrations or services used to facilitate communications on behalf of Koralani
- Promotional, transactional, and operational communications distributed via email, SMS, or any other electronic channel
2. Our Commitment to Responsible Communication
Koralani sends electronic communications only in accordance with applicable anti-spam standards and best practices. We do not engage in the sending of unsolicited bulk messages, misleading communications, or any form of electronic messaging that would reasonably be considered spam.
2.1 Consent-Based Messaging
We obtain appropriate consent before sending marketing or promotional communications. Consent may be:
- Express consent: A clear, affirmative action taken by the recipient indicating they wish to receive communications from us
- Implied consent: An existing relationship where the recipient would reasonably expect to receive relevant communications
We do not send marketing messages to individuals who have not provided consent or with whom we have no existing relationship.
2.2 Honest Identification
All communications sent by or on behalf of Koralani will:
- Clearly identify Koralani as the sender
- Include an accurate subject line or message header that reflects the content of the communication
- Provide a valid and functional reply address or contact method
- Include our physical mailing address where required
2.3 Unsubscribe Mechanism
Every marketing or promotional communication we send includes a clear and functional mechanism for recipients to opt out of future messages. We honour all unsubscribe requests promptly and without condition. Recipients who opt out will not receive further marketing communications from us.
3. Prohibited Conduct
The following activities are strictly prohibited on our platform and in connection with our services:
3.1 Unsolicited Bulk Messaging
- Sending mass unsolicited messages to individuals who have not consented to receive them
- Harvesting or scraping email addresses or contact information from our platform for the purpose of sending unsolicited messages
- Using our platform's messaging features to send communications unrelated to the educational services offered
3.2 Deceptive Practices
- Using false, misleading, or forged sender information in any electronic message
- Creating deceptive subject lines or message headers designed to mislead recipients
- Impersonating Koralani, its staff, instructors, or any other individual or organisation
- Using third-party email addresses or domains without authorisation to send messages
3.3 Malicious or Harmful Content
- Sending messages containing malware, viruses, phishing links, or any code designed to harm recipients or their systems
- Distributing messages that contain illegal content or that facilitate unlawful activity
- Sending threatening, harassing, or abusive messages to any individual
3.4 Platform Misuse
- Using automated tools, bots, or scripts to send messages through our platform without prior written authorisation
- Circumventing any technical measures we have implemented to prevent spam or abuse
- Reselling or providing access to our messaging features to third parties for the purpose of sending unsolicited communications
4. User Responsibilities
All users of our platform who have access to communication features are responsible for ensuring their use of those features complies with this policy and applicable laws. By using our platform, users agree to:
- Send communications only to individuals who have consented to receive them
- Include accurate identification and contact information in all messages
- Honour opt-out or unsubscribe requests from recipients without delay
- Refrain from using our platform to send any message that violates this policy
- Promptly report any suspected abuse, spam, or misuse of our platform's communication features to our support team
5. Enforcement and Consequences
Koralani actively monitors for spam and abusive communications. We reserve the right to take appropriate action in response to any violation of this policy, including but not limited to:
- Issuing a formal warning to the responsible user or account
- Suspending or terminating access to messaging features
- Suspending or permanently closing the user's account
- Reporting the conduct to relevant authorities or regulatory bodies where required
- Taking legal action where the conduct constitutes a violation of applicable law
We reserve the right to block, filter, or reject any message that we reasonably believe constitutes spam or violates this policy, without prior notice.
6. Reporting Spam
If you have received an unsolicited or suspicious communication that appears to originate from Koralani or our platform, or if you wish to report a user who you believe is engaging in spam or abusive messaging, please contact us using the details below.
We take all reports seriously and will investigate promptly. Where a communication has been sent fraudulently using our name or branding without our authorisation, we will take appropriate steps to address the situation.
| Contact Method | Details |
|---|---|
| koralani@hotmail.com | |
| Phone | +61 430 333 446 |
| Postal Address | 31 Chiltern Cres, Castle Hill NSW 2154, Australia |
7. Third-Party Services and Partners
Where Koralani uses third-party service providers to deliver electronic communications on our behalf, we require those providers to comply with standards consistent with this policy. We conduct due diligence when selecting communication partners and include appropriate contractual obligations to ensure responsible messaging practices are maintained throughout our supply chain.
We are not responsible for the independent communications practices of third-party websites or services linked from our platform. We encourage users to review the privacy and anti-spam policies of any external services they interact with.
8. Managing Your Communication Preferences
You have control over the types of communications you receive from us. You may update your communication preferences at any time by:
- Using the unsubscribe link included in any marketing email we send
- Logging into your account and adjusting your notification settings
- Contacting our support team directly to request changes to your preferences
Please note that opting out of marketing communications will not affect the delivery of transactional or service-related messages that are necessary for the operation of your account, such as booking confirmations, payment receipts, or important platform updates.
9. Changes to This Policy
We may update this Anti-Spam Policy from time to time to reflect changes in our practices, platform features, or applicable standards. When we make material changes, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed of our current practices.
Continued use of our platform following any update to this policy constitutes acceptance of the revised terms.
10. Contact Us
If you have any questions about this Anti-Spam Policy or wish to raise a concern about communications you have received, please do not hesitate to get in touch with our team.
Koralani
31 Chiltern Cres, Castle Hill NSW 2154, Australia
Email: koralani@hotmail.com
Phone: +61 430 333 446
Website: koralani.com